Policies
SHIPPING
Products ship UPS Ground Monday – Thursday (excluding national & floating holidays). Most orders will ship same day if received before 12PM EST. Orders placed after 12PM EST Thursday will typically ship the following Monday.
If you require a faster shipping option, or service to Hawaii or Alaska please place order with one of our online retailer partners (Amazon, EDO Performance, Autogeek etc.)
If you have questions or concerns about your order’s shipping status, or need to cancel an order please call 315-732-2282 during normal hours (Mon-Thursday 8AM-3PM EST) or email [email protected].
Due to large order volumes, weather conditions, or circumstances beyond our control-including staff considerations/shortages related to COVID-19, no guarantees can be made when a product will ship. Orders placed after 12PM EST Thursday through Sunday typically ship the following Monday (or next business day). If you require Collinite products to be shipped immediately, please call to place your order before 12PM EST Mon-Thursday to ensure processing and shipment on that day.
Click HERE for UPS tracking information or call UPS customer service 1-800-333-7400 with domestic shipping questions, issues or concerns; proof of delivery, shipment whereabouts, products destroyed in field etc. Have your UPS tracking # ready when calling.
For International orders please contact us directly. Do NOT email credit information. For faster service on individual product orders, international customers are encouraged to place their order through other online Collinite dealers/distributors.
RETURNS AND WARRANTY
Collinite is a professional-grade product line and not intended for everyone like many larger brand name items. We cater to a select few who typically have a thorough understanding of detailing products. Please read all product descriptions/manufacturer’s directions, or call/email Collinite before initial use. User assumes own risk if directions are not accurately followed.
Refunds are granted solely at the discretion of Collinite for all purchases (products as well as apparel). A possible restocking fee may be applicable. Allow 2-3 weeks to process request. Please call with usage questions or concerns before ordering.
Collinite offers no written warranty for its products. Product replacement or refund of the purchase price is the sole remedy for any product defect.
HANDLING, USE, STORAGE AND DISPOSAL
The conditions or methods of usage, handling, storage and disposal of Collinite products are beyond our control and may be beyond our knowledge. For this and other reasons we do not assume responsibility and disclaim liability for loss, damage or expense out of or in any way connected with the handling, use, storage or disposal of this product.
LIMITED LIABILITY AND PHYSICAL PROPERTIES
To the best of our knowledge, the product information contained herein is accurate. However, neither the above named supplier nor any of its subsidiaries assumes any liability whatsoever for the accuracy or completeness of the information contained herein. Final determination of suitability of any material is the sole responsibility of the user. All materials may present unknown hazards and should be used with caution. Although certain hazards are described herein, we cannot guarantee that these are the only hazards that exist.
Please note that viscosity and texture of Collinite products are subject to a slight range. This variance is due to the naturally derived minerals and raw materials of the products’ ingredients. While physical properties may at times appear different, the respective compositions of the products remain completely unaffected. Most importantly, the performance and function of these products; e.g. cut, spread, cleaning ability, shine or gloss enhancement, surface protection and durability are in no way compromised or otherwise altered. Additional information based on continued research and specialized testing is available upon request.
HOURS OF OPERATION
Our normal hours of operation follow our manufacturing schedule-Monday-Thursday 8AM - 3PM EST. However, Collinite is subject to close in observance of national/bank/floating holidays, plant shutdowns/maintenance (2nd week of July) and inclement weather that may limit our normal operations. Please check our Contact Us page or social media pages for possible changes in hours of operation.
PRICING AND AVAILABILITY
Due to the premium nature of our products, prices and availability of products are subject to change without notice based on raw material costs. We apologize for any inconvenience this may cause.
TERMS OF USE
The content of this website is for general information and use only and is subject to change without notice. Neither Collinite nor any of its distributors, retailers or agents provide any guarantee as to the exactness, timeliness, performance, comprehensiveness or suitability of the information found or offered on this website for any particular purpose. User acknowledges that said information and materials contained herein may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, written copy, layout, logos, trademarks, and graphics. Reproduction without permission is prohibited. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. This website may provide links to other websites. These links are provided for user convenience to provide further information. They do not indicate that Collinite’s endorses the viewpoints or information of these website(s). We have no responsibility for the content of the linked website(s), which may be subject to change as well.